We want you to be completely satisfied with your purchase but understand that sometimes an item needs to be returned. No worries - we're here to help!
Our 30 Day Money Back Guarantee
We provide a 100% satisfaction guarantee for 30 days or your money back!
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You may also be required to provide proof of defective items prior to returning such as sending pictures via email. Finally to complete your return, we require your name, address, a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 7 - 10 business days.
Damaged or Faulty Items
If an item is faulty, wrongly described, or different from the sample shown, we will take corrective action, which may include refunding the purchase price and delivery charges, or providing a replacement product and a pre-paid return shipping label for the incorrect item.
Please check your clothing prior to washing it as we do not accept returned clothing that have been laundered.
If somehow you've made an error after your order has been placed, please click here to contact us as soon as possible quickly and we will see if we are able to correct it.
Unfortunately, if you have entered the wrong address, moved or need to change a product variants after your order has been shipped, we will not be able to accommodate you nor offer you a refund.
***PLEASE DO NOT SEND YOUR PURCHASE BACK TO THE MANUFACTURER.**
Late or missing refunds
If you haven’t received a refund yet, first check your bank account, then contact your credit card company, because it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@thomasdailydeals.com.
Clearance or Final Sale items
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@thomasdailydeals.com and send your item to: 340 S. Lemon Avenue, #6136, Walnut, 91789.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To return your product, you should mail your product to:
Thomas Daily Deals
340 S. Lemon Avenue, #6136
Walnut, CA 91789